FAQS

Check out most frequently asked questions here! If you still need any further help then please contact us at iluvlash123@gmail.com

Orders

In the unusual event you receive a damaged item please contact us immediately via email iluvlash123@gmail.com, within 48 hours of receiving, with your order number and some photos of the damaged product/s.

Due to high demand order confirmations can sometimes take up to 24 hours to be received. However if you have not received your order confirmation, please contact us via email iluvlash123@gmail.com with your order number and we can resend you your confirmation.

You will only be charged for any purchases you have made.
If you have tried to purchase an item and money has come out of your account but did not reach the confirmation page the money should go bounce back into your account within a few days automatically. If you are sure you have placed an order please contact us via email iluvlash123@gmail.com.

Products

We love our furry friends! All products are Cruelty Free.

Shipping

Please ensure you enter the correct address at checkout as once your item has been shipped we are unable to make any changes.

If any incorrect details are entered during checkout, please contact iluvlash123@gmail.com ASAP so we can swiftly assist you. 

Shipping time does not include processing time!

Please note: We aim to pack all orders within 1-3 business days.